Returns & Refunds

At Backwood Bougie, every product is handcrafted in small batches using clean, intentional ingredients. Because our skincare is personal-use and made fresh, we are unable to accept returns or exchanges on opened or used items.

That said — if something isn’t right, we’ll make it right.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at katy@backwoodbougie.com with:

• Your order number

• A brief description of the issue

• Clear photos of the product and packaging

Once reviewed, we’ll happily offer a replacement or refund, depending on the situation.

Allergic Reactions or Skin Sensitivity

Because everyone’s skin is different, we strongly recommend patch testing before full use. We cannot offer refunds for reactions or sensitivities, but if you believe there is a quality issue with your product, please reach out — we’re always happy to review and help where we can.

No Exchanges

At this time, we do not offer exchanges. If there’s an issue with your order, we’ll work with you to resolve it through a replacement or refund when appropriate.

Shipping Issues

Backwood Bougie is not responsible for:

• Delays caused by carriers

• Packages marked as delivered but missing

• Incorrect shipping information provided at checkout

If you believe your package is lost or delayed, please contact the shipping carrier directly. If you need help, we’re happy to assist where possible.

Final Sale Items

Sale or promotional items are final sale and not eligible for refunds unless they arrive damaged or defective.

Questions?

We’re a small, family-run business and truly care about our customers. If something doesn’t feel right, please reach out — we’ll always do our best to help.

📧 Contact us at: katy@backwoodbougie.com